Cancellation Request

We are sorry to hear you need to cancel your holiday booking.  Please read through the Terms and Conditions prior to submitting your cancellation request.

(a) Please choose your booking carefully as ALL DEPOSITS ARE NON-REFUNDABLE.
(b) All cancellations must be submitted in writing.
(c) LOW SEASON BOOKINGS: Cancellations with less than 21 days notice prior to your arrival will result in loss of all monies paid.
(ci) NSW/QLD SCHOOL HOLIDAY BOOKINGS: Cancellations with less than 21 days notice prior to your arrival will result in loss of all monies paid.
(cii) NSW/QLD CHRISTMAS BOOKINGS: Cancellations made after 1st October will result in loss of all monies paid.
(d) Date changes to a confirmed booking must be submitted in writing and will only be considered if applicable notice period is given.  Approval of any date change will be in consultation with the owner and subject to availability. 
(di) Applicable notice periods are as follows;
i. LOW SEASON BOOKINGS: 8 weeks
ii. NSW/QLD SCHOOL HOLIDAY BOOKINGS: 8 weeks
iii. NSW/QLD CHRISTMAS BOOKINGS: Prior to 1st October
|(e) If your booking is cancelled due to payment not being made by the dye date, a rebooking fee of $100 will apply to reinstate the booking.

Covid-19 Policy

East Coast Stays Pty Ltd will review all new bookings and reserves the right to cancel existing bookings from people travelling from designated COVID-19 at risk areas, as determined by NSW Health.

It is a requirement of entry to our accommodation that all guests complete a Covid-19 Declaration prior to arrival. Failure to do so will result in the cancellation of your booking with a loss of all monies paid. For further information, please contact our office.

Our COVID-19 cancellation policy is continually being reviewed to ensure that we are taking into account developments associated with Coronavirus (COVID-19). 

If, on your arrival day, you are unable to travel due to government mandated travel restrictions and border closures (excluding the need to test and isolate on return to your own home) preventing you, the booked guest, from reaching the property, or returning to your own home after the booking, we will issue a credit for the amount of money paid otherwise, our standard terms will apply.

This credit can be used to re-book the same property within 6 months from the removal of the travel restrictions.

View our Booking Terms & Conditions in full.